Contact Us

Last Updated: September 13, 2026

We'd Love to Hear From You

A dress for a weekend away. A jumpsuit for a dinner date. A matching set that somehow becomes the outfit you reach for again and again.

Whatever brought you to ellahollywood, we're happy to help.

If you have a question before ordering or need assistance after your purchase, our customer service team is here to help.

Customer Service

Email: hello@ellahollywood.com

Phone: +86 130 3672 0063

Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM

We generally respond within 1–2 business days.

During holidays, major promotions, or periods of unusually high message volume, it may take a little longer.

How We Can Help

You can contact us about:

  • Product details
  • Size and fit questions
  • Order status
  • Shipping and tracking
  • Returns
  • Refunds
  • Damaged or incorrect items
  • Payment questions
  • General product inquiries

For questions about an existing order, please include your order number so we can locate your purchase more quickly.

Returns

If you need to return an item, please contact us before sending your package.

Approved returns are handled through our return warehouse:

Yantian Port Modern Logistics Centre
No. 15 Mingzhu Road
Yantian Bonded Logistics Park
Yantian District, Shenzhen, Guangdong Province, 518083
P.R. China

Please do not send a return package before receiving return instructions from our customer service team.

Business Information

ellahollywood

Website:
https://www.ellahollywood.com/

Operated by:
Zhangjiajie Vis Trading Co., Ltd.

Registered Office:
Group 8, Xinjie Village, Xujiafang Tujia Ethnic Township, Cili County
(Liao Jinzhi's residence), China

We look forward to hearing from you.