Privacy policy
Last Updated: September 13, 2026
At ellahollywood, we believe that shopping for something beautiful should also feel safe and straightforward. This Privacy Policy explains what information we collect when you visit our website, place an order, contact us, or otherwise interact with ellahollywood, and how that information is used.
This Privacy Policy applies to https://www.ellahollywood.com/ and related customer service interactions.
1. Information We Collect
Depending on how you interact with our website, we may collect information such as:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order details and purchase history
- Product selections, sizes, and preferences included in an order
- Payment-related information needed to complete a transaction
- Information you provide when contacting customer service
- IP address
- Browser and device information
- Website browsing activity and interactions with our pages
- Information submitted through forms or other website functions
We collect information that is reasonably necessary to operate our store, fulfill orders, provide customer service, and maintain a functional shopping experience.
2. How We Use Your Information
We may use collected information to:
- Process and fulfill your orders
- Confirm purchases and send order-related communications
- Arrange shipping and delivery
- Process payments, refunds, and other transaction-related activities
- Respond to questions and customer service requests
- Handle returns and other after-sales matters
- Help detect and prevent fraudulent or unauthorized transactions
- Maintain, troubleshoot, and improve our website
- Understand general shopping and browsing patterns
- Improve our products, collections, and customer experience
- Send promotional communications where you have chosen to receive them
- Meet applicable legal and regulatory obligations
We do not collect personal information simply for the sake of collecting it. Information is used in connection with operating and improving the services provided by ellahollywood.
3. Payment Information
Payments made through our website may be processed by third-party payment providers.
Depending on the payment method selected at checkout, your payment information may be handled directly by the applicable payment provider.
For security reasons, ellahollywood does not intentionally retain complete payment card numbers or payment security codes after a transaction has been processed.
Third-party payment providers may have their own privacy policies and security practices.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide basic website functionality and understand how visitors use our store.
Cookies may help us:
- Remember shopping cart information
- Maintain website functionality
- Remember certain preferences
- Understand website traffic
- Improve website performance
- Analyze how customers navigate our store
- Support relevant marketing activities where applicable
You can adjust cookie settings through your browser. Disabling certain cookies may affect some features of the website.
5. Sharing Information
We may share necessary information with service providers that help us operate ellahollywood, including providers involved in:
- Payment processing
- Shipping and logistics
- Order fulfillment
- Website hosting and technical services
- Customer service
- Fraud prevention
- Website analytics
- Marketing and communications
We only share information to the extent reasonably necessary for the relevant business purpose.
We may also disclose information where required by applicable law, legal process, or a legitimate governmental request.
6. Marketing Communications
If you subscribe to promotional communications from ellahollywood, we may send you information about:
- New arrivals
- Seasonal collections
- Dresses and occasion styles
- Special promotions
- Collection updates
- Other store news
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the message or by contacting:
Even after opting out of promotional emails, you may continue to receive necessary transactional communications, such as order confirmations, shipping updates, or responses to customer service requests.
7. Data Security
We take reasonable measures to protect personal information from unauthorized access, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their own account and device information.
8. Children's Privacy
Our website is intended for general consumers and is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.
9. Your Privacy Choices
Depending on applicable law and your location, you may have rights regarding your personal information, including certain rights to request access, correction, deletion, or information about how your information is handled.
Privacy-related requests can be sent to:
We may need to verify your identity before processing certain requests.
10. Changes to This Privacy Policy
We may update this Privacy Policy when our services, business practices, or applicable legal requirements change.
The latest version will always be posted on this page, together with an updated effective date.
11. Contact Us
For questions about this Privacy Policy, please contact:
ellahollywood
Email: hello@ellahollywood.com
Phone: +86 130 3672 0063
Operated by:
Zhangjiajie Vis Trading Co., Ltd.
Group 8, Xinjie Village, Xujiafang Tujia Ethnic Township, Cili County
(Liao Jinzhi's residence), China