Payment policy
Last Updated: September 13, 2026
At ellahollywood, we want checkout to be simple, transparent, and convenient. This Payment Policy explains the payment methods available through our store and how payments, charges, refunds, and payment-related issues are handled.
1. Accepted Payment Methods
We currently accept the following payment methods:
- Google Pay
- Mastercard
- PayPal
- Visa
- Apple Pay
Available payment methods may vary depending on your location, device, browser, and payment provider.
The payment options available to you will be displayed during checkout.
2. Payment Authorization
When you submit an order, your selected payment provider may perform an authorization or verification.
Your order can normally be processed after the payment has been successfully authorized.
If a payment is declined, reversed, or otherwise unsuccessful, we may be unable to fulfill the order until a valid payment has been received.
3. Order Total
Before completing your purchase, please review the information shown at checkout, including:
- Products selected
- Size and quantity
- Shipping information
- Applicable discounts
- Taxes, where applicable
- Final amount payable
The amount displayed at checkout is the amount you authorize the applicable payment method to process, subject to any correction required because of an obvious technical or pricing error.
4. Currency and Bank Charges
Prices may be displayed in U.S. dollars or another currency depending on the website and checkout configuration.
If your bank or card issuer processes the transaction in a different currency, your financial institution may apply its own exchange rate or foreign transaction fee.
These fees are determined by your bank or payment provider and are outside the control of ellahollywood.
5. Promotional Codes
Promotional codes must be entered at checkout before completing payment.
Unless the specific promotion states otherwise, promotional codes may not be combined.
Promotions may also have:
- Expiration dates
- Product exclusions
- Minimum purchase requirements
- Usage limitations
If a discount does not appear in the order total before payment, please contact us before completing the purchase.
6. Pricing Errors
We make reasonable efforts to ensure that product information and prices displayed on our website are accurate.
In the event of an obvious typographical, technical, or pricing error, we reserve the right to correct the error.
If an order was placed using an obviously incorrect price, we may contact you before fulfillment to discuss the available options.
7. Refunds
Approved refunds will generally be returned to the original payment method.
Once ellahollywood has processed a refund, the time required for the funds to appear in your account depends on the applicable bank, card issuer, PayPal, or other payment provider.
If you believe a refund is overdue, please contact:
8. Payment Security
We use payment service providers designed to securely process online transactions.
For your own security, please do not send full card numbers, CVV/security codes, passwords, or other sensitive payment credentials to our customer service email.
9. Contact
For payment or order questions:
Email: hello@ellahollywood.com
Phone: +86 130 3672 0063