Shipping policy
Last Updated: September 13, 2026
At ellahollywood, we want your order to arrive smoothly and within a reasonable timeframe. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Free Shipping
Every order includes free standard shipping.
There is no minimum purchase requirement to receive free standard shipping.
Whether you purchase one dress or several pieces, standard shipping is provided at $0.
2. Order Processing
After your payment has been successfully confirmed, we generally need 1–3 business days to prepare your order for shipment.
Processing time may take longer during:
- Major promotional periods
- Holidays
- New collection launches
- Unusually high order volumes
- Circumstances beyond our reasonable control
Processing time is separate from shipping and delivery time.
3. Estimated Delivery Time
Our estimated delivery timeframe is:
7–15 business days
This is an estimated delivery timeframe and not a guaranteed delivery date.
Actual delivery time can vary depending on the destination, carrier schedules, customs processing, weather, holidays, transportation conditions, and other circumstances.
4. Estimated Order Timeline
As a general guide:
Order placed → 1–3 business days processing → approximately 7–15 business days delivery
If you are purchasing an outfit for a particular vacation, event, wedding, or special occasion, we recommend allowing additional time rather than relying on the final estimated delivery day.
5. Shipping Address
Customers are responsible for entering a complete and accurate delivery address.
Please carefully check:
- Full name
- Street address
- Apartment or unit number
- City
- State/province
- Postal code
- Phone number
If you notice an incorrect address after placing an order, contact us as soon as possible at:
We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
6. Tracking
When tracking information is available, it may be provided through the email associated with your order.
After a tracking number is created, it may take some time before the carrier's system shows movement.
Occasional gaps in tracking updates do not necessarily mean that a package has been lost.
7. Delivery Delays
Estimated delivery dates may be affected by circumstances including:
- Carrier delays
- Customs clearance
- Severe weather
- Public holidays
- High shipping volumes
- Transportation disruptions
- Incorrect address information
- Other circumstances outside our reasonable control
We will make reasonable efforts to assist when a shipment is delayed, but we cannot guarantee a specific delivery date.
8. Package Marked as Delivered
If tracking shows that a package has been delivered but you cannot find it, please first check:
- Your mailbox or normal delivery location;
- Around your home or building;
- With household members or building management;
- Whether the carrier left the package in another safe location.
You may also contact the carrier using the tracking information.
If you still cannot locate the package, contact us at hello@ellahollywood.com and provide your order number and tracking information.
9. Damaged Packages
If your package arrives visibly damaged, please take photographs of:
- The outside packaging
- Shipping label
- Damaged area
- Product itself
Then contact us as soon as possible at hello@ellahollywood.com.
Photos help us understand the issue and determine the appropriate solution.
10. Shipping Questions
Email: hello@ellahollywood.com
Phone: +86 130 3672 0063