Return policy

Last Updated: September 3, 2026

At ellahollywood, we want you to feel confident when choosing a dress or outfit online. If something isn't quite right, eligible items may be returned under the conditions below.

1. Return Period

We accept eligible return requests made within 30 days of delivery.

Please contact us before sending a return.

Email: hello@ellahollywood.com

Returns sent without contacting customer service first may experience processing delays.

2. Condition of Returned Items

Because our products are fashion apparel, returned items must be in a condition suitable for resale.

Eligible items should generally be:

  • Unworn
  • Unwashed
  • Unaltered
  • Free from makeup, stains, perfume, deodorant, and other marks
  • Free from strong odors
  • In original, resalable condition
  • Returned with original tags attached, where applicable

We recommend trying on dresses, jumpsuits, rompers, and sets carefully and avoiding makeup, perfume, deodorant, or other substances that could mark the garment.

An item that has been worn, washed, altered, damaged, or otherwise used beyond reasonable inspection may not qualify for a return.

3. Return Shipping Cost

For returns based on personal preference, the customer is responsible for the return shipping cost.

This includes circumstances such as:

  • Changed your mind
  • Ordered the wrong size
  • The fit does not meet your preference
  • You prefer a different color
  • You selected the wrong style
  • You no longer want the item
  • The item does not work with your wardrobe or occasion

The original shipping cost, if any, is generally not refundable for a return based solely on personal preference.

We recommend using a shipping service that provides tracking and proof of shipment.

ellahollywood is not responsible for a return package that is lost or damaged while being shipped back by the customer.

4. Defective, Damaged, or Incorrect Items

If your order arrives with a manufacturing defect, is damaged in transit, or contains an item different from what you ordered, please contact us before returning the item.

Please provide:

  • Order number
  • Description of the issue
  • Clear photographs of the item
  • Photographs of the packaging when relevant

After reviewing the issue, our customer service team will provide the appropriate return instructions.

Please do not send defective, damaged, or incorrect merchandise to the return warehouse without contacting us first.

5. Return Warehouse

Approved returns should be sent to:

ellahollywood Returns Warehouse
Yantian Port Modern Logistics Centre
No. 15 Mingzhu Road
Yantian Bonded Logistics Park
Yantian District, Shenzhen
Guangdong Province, 518083
P.R. China

Important: Please contact hello@ellahollywood.com before sending your return so that we can confirm your return information.

Do not send a return to the return warehouse without first receiving the applicable return instructions.

6. Refund Process

After your return arrives at our warehouse, the item will be inspected.

If the return meets the applicable requirements, the refund will be processed to the original payment method.

After the refund is issued by ellahollywood, your bank or payment provider may require additional processing time before the funds appear in your account.

Please allow approximately 5–10 business days after the refund is processed, depending on your payment provider.

7. Non-Returnable Items

Unless otherwise required by applicable law, we may not accept returns for:

  • Worn items
  • Washed items
  • Altered items
  • Items with makeup, perfume, deodorant, stains, or strong odors
  • Items damaged after delivery through customer use
  • Items that are no longer in resalable condition
  • Clearly identified final-sale items

8. Exchanges

Exchanges are not guaranteed because product availability can change quickly, especially for limited seasonal styles.

If you need another size or style, contact hello@ellahollywood.com and we will let you know what options may be available.

9. Return Questions

Email: hello@ellahollywood.com
Phone: +86 130 3672 0063

Please include your order number whenever possible.