Terms of service

Last Updated: September 13, 2026

Welcome to ellahollywood.

These Terms of Service govern your access to and use of https://www.ellahollywood.com/ and your purchase of products through our website.

By accessing our website or placing an order, you agree to these Terms of Service.

1. About ellahollywood

The website is operated by:

Zhangjiajie Vis Trading Co., Ltd.

Registered Office:

Group 8, Xinjie Village, Xujiafang Tujia Ethnic Township, Cili County
(Liao Jinzhi's residence), China

Customer Service:

Email: hello@ellahollywood.com
Phone: +86 130 3672 0063

2. Our Products

ellahollywood is a women's fashion store focusing on feminine, romantic, and occasion-friendly styles inspired by contemporary Western fashion, French-inspired vintage aesthetics, and relaxed luxury vacation dressing.

Our principal product categories include:

  • Dresses
  • Jumpsuits & Rompers
  • Sets

Our collections may include flowing silhouettes, feminine details, vintage-inspired elements, lightweight vacation styles, and occasion-ready pieces.

Product availability and individual product details are shown on the relevant product page.

3. Product Information

We make reasonable efforts to ensure that product photographs, descriptions, measurements, colors, and other information are presented accurately.

However, slight differences may occur because of:

  • Lighting used in photography
  • Individual monitor or phone settings
  • Different screen resolutions
  • Manufacturing variations
  • Differences in how fabrics appear in photographs

Please review the size information and product description before ordering.

4. Website Use

You may use the website for legitimate personal shopping purposes.

You may not use our website to:

  • Commit fraud
  • Attempt unauthorized access
  • Interfere with website security
  • Upload malicious software
  • Scrape or copy website content for unauthorized commercial use
  • Misrepresent your identity
  • Interfere with other customers' use of the website
  • Use automated systems in a way that disrupts normal website operation

5. Product Availability

Our collections change over time, and some styles or sizes may become unavailable.

We reserve the right to discontinue products, change product details, or limit availability without prior notice.

If an item becomes unavailable after an order is placed, we may contact you regarding available alternatives or arrange an appropriate refund for the unavailable item.

6. Orders

Submitting an order does not necessarily guarantee that the order will be fulfilled if circumstances arise that prevent fulfillment.

We may cancel or refuse an order in reasonable circumstances, including:

  • Payment failure
  • Suspected fraudulent activity
  • Inventory errors
  • Obvious pricing or technical errors
  • Incorrect customer information
  • Shipping limitations
  • Other circumstances that make fulfillment impractical or unlawful

If we cancel an order after payment has been received, the applicable amount will be refunded.

7. Pricing and Promotions

Prices displayed on the website may change from time to time.

Changes in pricing will generally not affect orders that have already been successfully accepted, except where an obvious technical or pricing error occurred.

Promotional offers may have separate conditions, including expiration dates, exclusions, or minimum purchase requirements.

8. Intellectual Property

Unless otherwise stated, the content appearing on ellahollywood, including:

  • Product photographs
  • Brand name
  • Logos
  • Graphics
  • Website design
  • Product descriptions
  • Written content
  • Layout and visual elements

is owned by or used by ellahollywood under applicable rights.

You may view and use the website for personal, non-commercial shopping purposes.

You may not reproduce, redistribute, modify, sell, or commercially exploit our website content without prior written authorization.

9. Third-Party Services

Certain functions of our website may rely on third-party service providers, including payment processors, shipping companies, website hosting providers, analytics providers, and other technology services.

Third-party providers may operate under their own terms and privacy policies.

10. Disclaimer

We make reasonable efforts to keep our website operational and product information accurate.

However, we do not guarantee that:

  • The website will always be available without interruption;
  • Every product will remain in stock;
  • Every product image will appear identical on every device;
  • The website will always be free from technical errors.

Nothing in these Terms is intended to exclude rights or protections that cannot legally be excluded.

11. Limitation of Liability

To the maximum extent permitted by applicable law, ellahollywood and its operator, employees, service providers, and representatives shall not be liable for indirect, incidental, special, or consequential losses arising from use of the website or purchase of products.

Nothing in this section limits liability where such limitation is prohibited by applicable law.

12. Governing Law

These Terms of Service, your use of the website, and transactions made through ellahollywood shall be governed by and construed in accordance with the laws of the People's Republic of China, except to the extent that mandatory applicable law requires otherwise.

Any dispute arising from or relating to these Terms, the website, or a transaction with ellahollywood shall be handled in accordance with the applicable laws and dispute-resolution procedures of the People's Republic of China.

To the extent permitted by applicable law, disputes shall be submitted to a competent court in the People's Republic of China with proper jurisdiction.

Nothing in this section is intended to waive or restrict mandatory consumer rights or other protections that cannot legally be excluded under applicable law.

13. Changes to These Terms

We may update these Terms from time to time as our business, website, or applicable legal requirements change.

The updated version will be posted on this page with a new “Last Updated” date.

14. Contact

For questions about these Terms:

ellahollywood
Email: hello@ellahollywood.com
Phone: +86 130 3672 0063